FAQ

Frequently Asked Questions (FAQ)

Last updated: September 3, 2025

Here are answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us anytime.

🚚 Shipping

Q: Do you offer free shipping?

  • Yes! Shipping is free within Estonia and the European Union.

  • International shipping costs €13, but it’s free for orders over €89.

Q: How long will delivery take?

  • Estonia: 2–5 business days

  • EU countries: 4–8 business days

  • International: 7–15 business days

Q: Will I get a tracking number?

  • Yes, every order comes with a tracking number, sent by email once your package is shipped.

🔄 Returns & Refunds

Q: Can I return my order?

  • Yes, you can return or exchange any item within 30 days of receiving it.

Q: Do I have to pay for return shipping?

  • No. We offer free return shipping within the 30-day return period.

Q: How long does it take to get a refund?

  • Refunds are processed within 5–10 business days after we receive and inspect your return.

💳 Payments

Q: What payment methods do you accept?

  • We accept all major credit/debit cards and secure online payment options available at checkout.

Q: What currency are your prices in?

  • All prices are displayed in EUR (€).

🛠 Products

Q: Are all your items made from real wood?

  • Yes, our products are crafted from high-quality wood. Each piece is unique due to natural variations in grain and texture.

Q: Will the product look exactly like the photos?

  • We ensure product photos are as accurate as possible, but slight natural differences in color and wood grain may occur.

📦 Orders

Q: How can I change or cancel my order?

Q: What if my order arrives damaged?

  • Contact us right away with photos of the damage. We will arrange a free replacement or full refund.

📞 Need More Help?

If your question isn’t listed here, reach out to us anytime:

✉️ support@aizimaitiparehati.shop
📞 +372 5859 8548
🌐 aizimaitiparehati.shop